Ovasor - Cancel/Change Order Policy

We understand that circumstances may arise where you need to cancel or make changes to your order. At Ovasor, we aim to be as accommodating as possible to ensure a smooth and satisfactory shopping experience for you. Below are the guidelines for canceling or changing your order.

1. Order Modification Policy

Once an order is successfully placed and payment is confirmed, the order enters our processing system. During this time, we strive to dispatch your order as quickly as possible to ensure timely delivery. Therefore, we encourage you to review your order carefully before completing your purchase.

2. Requesting Changes to Your Order

If you wish to make changes to your order, such as modifying the items, quantities, or shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet entered the processing stage.

Please note that order modifications cannot be guaranteed and are subject to the order's status and the availability of the requested changes.

3. Order Cancellation

If you decide to cancel your order, please contact our customer support team immediately. Orders can only be canceled if they have not yet been processed or shipped. Once an order has entered the processing or shipping stage, we are unable to cancel it. In such cases, you may be eligible to return the items in accordance with our Refunds & Returns Policy.

4. Cancellation of Customized Orders

For personalized or customized orders, cancellation may not be possible after production has begun, as these items are prepared specifically to your requirements. Please contact our customer support team for assistance regarding personalized order cancellations.

5. How to Request an Order Change or Cancellation

To request an order modification or cancellation, please contact our customer support team through our Contact Us page or by emailing support@ovasor.com.

To help us process your request quickly, please include:

• Your order number.

• The requested change or cancellation details.

• Any additional information that may assist our team.

6. Refunds for Canceled Orders

If your order is successfully canceled before processing or shipment, we will issue a refund to your original payment method within 5–7 business days. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

7. Order Status Updates

Once your order has been successfully modified, canceled, or shipped, you will receive email notifications to keep you informed of its status.

At Ovasor, we value your satisfaction and strive to provide the best possible service. If you have any questions or need assistance regarding order modifications or cancellations, please don't hesitate to contact our customer support team at support@ovasor.com.

Thank you for choosing Ovasor!

Ovasor Team